Returns

RETURN

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Our policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

Certain types of goods cannot be returned. For example, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we need a receipt or proof of purchase.
You cannot return your purchase to the manufacturer.

In some cases, only partial refunds will be given: (where applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio tapes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or missing parts for any reason that is not our fault.
* Any item that is returned more than 30 days after delivery
Refunds (if any)
Once we have received and inspected your return, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund has been approved or rejected.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (if any)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
After that, you should contact your bank. There is often a processing time before a refund is posted.
If you have done all these things but still haven't received your refund, contact us at contact.zalvira@gmail.com.
Sale or promotional items (if applicable)
Only normal priced items are eligible for a refund. Discount or sale items are unfortunately not eligible.

Exchanges (if applicable)
We will only replace goods that are originally faulty or damaged. If you need to replace your item with the same item, please send us an email at contact.zalvira@gmail.com.
Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift has had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them and they will know that you have returned the gift to them.
Shipping and handling
To return your product, please send an email to the following address: contact.zalvira@gmail,com

You are responsible for the shipping costs of returning your item. They are non-refundable. If you receive a refund, the return shipping costs will be deducted.

Depending on where you live, the time it takes to receive your exchanged item may vary.

If you are sending an item worth more than £75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.